Outsourcing and Systems Integration
Sutherland's extensive experience with outsourcing and systems integration transactions in the financial services industry includes domestic, near-shore and offshore outsourcing services projects and licensing; and maintenance and professional services arrangements related to ERP software platform acquisition and implementation.
We regularly advise top financial services companies with the definition, structure and negotiation of outsourcing services and ERP licensing arrangements, as well as any dispute resolution and/or restructuring, renegotiation or re-pricing of these arrangements.
Our attorneys in this practice devote their attention full-time to primarily "customer side" outsourcing, systems integration and information technology/business process support, and we are experienced in negotiating with many of the principal U.S. and non-U.S. vendors serving the financial services industry. We help clients with the following:
Outsourcing
- Domestic and offshore business process (finance and administration, human resources, benefits, back office, claims, call center, TPA, etc.), software application, development and maintenance, information technology infrastructure/data center, and network and logistics/supply chain outsourcings
- Re-pricing and restructuring of existing outsourcing arrangements and dispute resolution
- Application service provider and Software as a service (Saas) arrangements
- Mergers and acquisitions transition services arrangements and due diligence and strategic reviews of third-party contracts and other outsourcing arrangements
Systems Integration
- Licensing and maintenance arrangements for enterprise-level software platforms (e.g. Oracle, SAP, etc.)
- Acquisition of the professional services required for the configuration, integration, implementation and ongoing support of enterprise software platforms
Sourcing Function
- Development of client sourcing strategies for service provider relationships
- Preparation of client sourcing transaction knowledge capture and management programs for the formation, implementation and governance of service provider relationships
- Implementation and support of client sourcing knowledge capture and management programs
- Development of sourcing policies and procedures manuals
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Outsourcing and Systems Integration Practice
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